At Jade Safari, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied, please review our refunds and returns policy below.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be returned in their original condition, unused, and with all tags and packaging intact.
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Certain products such as personal care items, consumables, or customized products may not be eligible for return.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 10 business days after receiving the returned item.
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Refunds will be issued through the original payment method. Since Jade Safari operates on Cash on Delivery, refunds will be provided as store credit or bank transfer (where applicable).
Exchanges
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If you received a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
How to Initiate a Return
To initiate a return or refund request, please contact our customer support team at:
Email: [email protected]